Archive for February, 2010

salesforce.com startup mode retro website November 1999 – picking a SaaS winner

24 Feb 2010 at 21:43

Bill_Lennon

SaaS, SaaS Solutions

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Its been 10 years and 3  months since salesforce launched its website kicking off the SaaS (Software-as-a-Service) Revolution. salesforce.com Wayback machine I was reading Marc Benioff’s book Behind the Cloud and thought it was an appropriate beginning blog entry. In his book he gives some behind the scenes dialogue on how he and his team [...]

Chatter Launch – salesforce.com extending social CRM with Facebook for business

20 Feb 2010 at 17:16

Bill_Lennon

Social CRM

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Chatter Launch Beta Chatter as a platform Per the Washington Post,  a lucky 100 large and small businesses, including Reed Exhibitions, Schumacher Group, and TransUnion, will begin to use  Salesforce Chatter as the platform enters private beta. Salesforce says that private beta participants were chosen based on their existing Salesforce.com technology deployments and potential Chatter use [...]

Paul Greenberg’s Knowledge Management Strategies for Great Customer Service with salesforce.com service cloud

19 Feb 2010 at 07:22

Bill_Lennon

Best Practice, CRM, Service Cloud, SME, Social CRM

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The first 30 minutes of this salesforce.com sponsored seminar give Paul Greenberg’s perspective of the Social Customer.  A must see lecture of anyone considering a Service CRM implementation.  Paul paints the portrait of how Social CRM intersects with the Service Cloud and how early adopters  can use Social CRM as a competitive advantage. Paul Greenberg, [...]